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Return, Refund and Cancellation Policy


100% SATISFACTION GUARANTEED


WE STAND BEHIND EVERYTHING WE SELL. IF YOU ARE NOT 100% SATISFIED WITH YOUR PURCHASE, PLEASE RETURN IT FOR A REPLACEMENT OR REFUND. ALL OUR PRODUCTS HAVE WARRANTY. YOU JUST HAVE TO CALL OR WRITE TO US FOR SUPPORT.
CurioCity satisfaction guarantee

CANCELLATION POLICY:

We like to help our customers as far as possible, and therefore have a liberal cancellation policy.

If you wish to cancel the order you've placed for whatever reason, please do so within 24 hours of placing the order or before the product is shipped, whichever is earlier. In such a case you will be refunded the entire amount.
If unfortunately you fail to do so within 24 hours and the product has already been shipped, then we accept cancellations only in case of defectives.
Submit Your Order Cancellation Request Now. Or call +91 9511918611

REFUND POLICY:

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order or from the date of receipt of your returned product.

RETURN POLICY:

If you receive a package which is damaged during transit then please do not accept it. You can return the same and contact us asking for another piece.
If you want to return the product for any other reason, please follow below process:
  • Submit Your Return Request within 7 days of delivery. Please explain the reason you want to return the product, along with photos, as necessary. 

  • Once we are satisfied with the return reason, we will issue RMA (Return Material Authorization) letter to you. No returns will be accepted without proper RMA from us.

  • As soon as you receive the RMA, please ship the product in its original packaging including the accessories, invoice and documents. The return address will be mentioned in RMA. You are responsible for shipping charges for return of the product.

  • We would inspect the product upon receipt, and communicate to you our decision to process full/ partial refund as per the specific condition of return. We will issue 100% refund in case of damaged, defective items, or items sent by error. 

In case of complaints regarding products that come with a warranty from manufacturers, please refer to the Warranty page for its respective Warranty terms & conditions. Usually the manufacturer will have to be contacted or you can also get in touch with us directly through our e-mail. 

Returns will not be accepted in the following situations:

  • Any product that exhibits physical damage due to excessive rough use or mis-use

  • Any product that is returned without all the original packaging and accessories, including the retail box, manuals, and all other items originally included with the product at the time of delivery
  • Any product without a valid, readable, un-tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number

  • Any product from which the UPC (Universal Product Code) has been removed from its original packaging

Please maintain your bill, warranty (for date validity) and packaging to fulfill criteria for a hassle free return.

★ Customer Speak ★

Why Customers Love us

246 reviews
5 star

USB Wireless Remote Control Professional Laser Pointer PowerPoint Presenter Slide Changer Controller

Just amazing !

Black bluetooth smart band and fitness tracker is a truly amazing product to monitor and encourage fitness !
Thanks a lot CurioCity !

4 star

Car Dual USB charger with Car Battery Voltage LED Display - 3.4A

5 star

CURIOCITY™ Black Bluetooth Smart Band and fitness tracker for Android/IOS Mobile Phones

4 star

Bluetooth 4.1 Sports Stereo Headphones with Mic, In-Ear Noise Cancellation - Blue Color